Do you like conflict? No one wants conflict; however, it’s a natural part of life. Why? Because we are humans! Anytime we interact with another person there is the potential for conflict.
When I was promoted to the project manager for our Science, Technology, Engineering, and Math (STEM) program, I had the privilege to work with a great team leader. At our first meeting, I shared my vision to redesign and rebrand the program.
During the meeting, we had a great conversation about how to improve the program. She shared the history of the program. We also discussed the current state of the program.
Our program was struggling to attract students. Over the next 30 days, we work on the redesign. After every meeting, I would leave frustrated. Why? Because she would question every decision!
One day I came home so frustrated, I told my husband one of us would have to go! He told me to take a breath and calm down. Next, he asked me several questions about our meetings.
I explained that every time I asked her to do something, she would literally ask 15 to 20 questions. It didn’t matter what I asked, she always had questions, and it very irritating.
My husband laughed and explained she was a core “C.” I didn’t understand what he meant by core “C.” After he explained the DISC Personality Types to me, I began to understand the source of our conflict. We were both task-oriented, but we were the opposite of each other.
She was a “C,” and I am a “D.” Once I understood her personality type, I realized she was trying to gather more information not trying to be difficult. Once I adjusted to her personality, our meetings and relationship drastically improved.
As a leader, you must address conflict in your organization. So how can you minimize friction in the workplace? Katherine Graham offers the five following tactics to create a positive workplace and reduce potential friction:
- Be a positive leader – negativity breeds conflict
- Be aware of personality clashes – understanding the different personalities will reduce disagreements
- Communicate respectfully – “treat people the way you want to be treated”
- Avoid manipulation – use a calm approach and avoid emotional manipulation
- Stay focused on what’s important – always keep your eye on the main thing
Conflict will occur in the workplace, however, as the leader, you can minimize its impact.
“Conflict can destroy a team which hasn’t spent time learning to deal with it.”
Thomas Isgar
Are you minimizing friction in your workplace?
Your leadership guide,
Kim
Dr. Kim Moore | Your Leadership Guide | kimdmoore.com
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